Contacting us

For fitting advice, product information and to place an order over the telephone please call:

+44 (0)203 475 7514

(9.00am to 5.30pm - Monday to Friday)

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Via email:  info@siberianchic.com

You can also send us a message using the message form. We aim to respond to all emails on receipt. We also try to deal with urgent emails over the weekend but cannot guarantee an immediate response out of office hours.

PO Box 3717
Newport Pagnell, MK16 6BW
England

02034757514

When temperatures fall, Siberian Chic designer sheepskin boots are the ultimate in luxurious footwear – stylishly seeing you through from day to night this winter. Our collection of women’s designer boots are exclusive to Siberian Chic in the UK and Ireland, and as each pair is handcrafted you can be confident that the snow boots on your feet are totally unique to you.

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Returns, Exchanges & Warranty

Here at Siberian Chic Limited we want you to be completely satisfied every time you use our site. Despite this we realise you may occasionally want to return items to us. Goods can be returned for a full refund (including delivery charges) within a period of 14 days from the date on which the item was delivered if they are faulty or if the wrong item has been dispatched. Please note each product has been meticulously hand checked before despatch to ensure peace of mind.


Returns & Exchanges

Here at Siberian Chic Limited we want you to be completely satisfied every time you use our site. Despite this we realise you may occasionally want to return items to us.

Goods can be returned for a full refund (including delivery charges) within a period of 14 days from the date on which the item was delivered if they are faulty or if the wrong item has been dispatched.

If you change your mind about a purchase you can return any item(s) for a full refund (excluding delivery charges) within a period of 14 days from the date on which the item was delivered. This applies to all purchases from our online store, excluding Goods made to your specification, which cannot be returned unless faulty.

To return any goods under this policy first contact info@siberianchic.com to obtain a return order number and arrange the return.

It is the buyer's responsibility to return the item(s) to us, unused and in original, undamaged condition, including the undamaged original packaging and labels. To return an item to us pack the item(s) securely and attach the address slip to the outside of the parcel. Please send it to us so that we receive it within 14 days from the date that the item was delivered to you. For your protection we recommend that you use an insured delivery service as you are responsible for the item until we have received it. Please note that you will be responsible for the costs of return postage unless we delivered the item to you in error or the item is found to be faulty.

Once we have received the goods and they have been checked, the card used for the purchase will be credited with the original purchase amount (less any delivery charges incurred by Siberian Chic Limited) We reserve the right to refuse any returned item if these conditions are not met.

Please note any Outlet item is none refundable. The same returns policy  apply as above except a credit note will be issued instead of a refund.  The credit note will be valid for 28 days.


Warranty

We have a 12 month warranty against defective materials and / or workmanship only.  All materials are natural and natural wear is not warranted such as the hair being lost on the leather, as the properties of leather still remain sufficient to protect against the elements and is just aesthetic. 

If any item purchased from Siberian Chic Limited develops a fault after the initial 14 days and within 12 months please return it to us for inspection following the above returns procedure, clearly noting the nature of the fault. Any faulty products must be returned in a clean and dry condition or we will be unable to process them.